For plans, a full refund will be issued if GPS Customer Assistance has not been able to resolve even a single issue for you within the first 30 days of the subscription. If there are one or more issues resolved within first 30 days, the fees for the Subscription Service will not be refundable. However, after 30 days of purchase of Plan. No refund shall be made by GPS Customer Assistance not with standing this GPS Customer Assistance may, at its sole discretion and on a case by case basis, agree to be refund of Subscription fees after deducting charges for servicing the customer. Refund amount shall be directly credited to the credit card, the details of which are registered with GPS Customer Assistance. On the specific request to the subscriber GPS Customer Assistance may process the refund in some other account subject to submission of such documents/information as may be asked by GPS Customer Assistance for the said purpose.
For incident based plans, you will be eligible for refund when any of the following criterion’s are met
- You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
- The issue is out of scope for the particular plan.
- 15 days have not passed after the issue was last worked upon by GPS Customer Assistance technician.
If you have any questions regarding billing or refunds, type an email at firstname.lastname@example.org